HighSpin Privacy Policy

At HighSpin, we respect your privacy and are committed to protecting the personal data you share with us when you play at HighSpin casino. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information when you register and interact with our platform. Our HighSpin team gathers this data to provide, secure and improve the services available at HighSpin login and throughout your gaming journey.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather financial information, including payment method details, transaction history and, where required, proof of ownership of the payment method used
• We record verification documents such as a government-issued photo ID and proof of residential address
• We track your gaming activity, including deposits, withdrawals, wagering history and bonus usage
• We collect technical data such as your IP address, device type, browser information and login timestamps
• We may collect communication records when you contact our support team via e-mail or live chat

Information Collected Automatically

Our HighSpin platform uses cookies and similar technologies to recognise you, remember your preferences and analyse how you use our site. We use this information to detect VPN usage, prevent duplicate accounts and maintain the security of every HighSpin casino account.

How We Use Your Data

We at HighSpin use your personal data for legitimate business purposes connected to operating our casino. Our use of your information is always limited to what is necessary for the following purposes.

• We use your data to verify your identity and age before allowing access to real-money play
• We process your data to manage deposits, withdrawals and bonus eligibility, including welcome bonuses and loyalty rewards
• We use your information to comply with anti-money laundering obligations under our Costa Rica licence
• We analyse your activity to detect fraud, abuse of bonus terms, or the use of prohibited VPN connections
• We use your contact details to send account-related notifications and, where you have consented, marketing communications
• We use aggregated data to improve our games, promotions and overall HighSpin casino experience

Legal Basis for Processing

We process your personal data on several legal grounds. Our processing is based on the performance of our contract with you, compliance with our regulatory obligations under Costa Rican law, our legitimate interests in preventing fraud and securing our services, and, where applicable, your consent.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who assist us in operating HighSpin casino.

• We share data with payment providers, including card processors and cryptocurrency payment partners, to process deposits and withdrawals
• We share information with verification and compliance providers to confirm your identity and residential address
• We disclose data to regulators and law enforcement authorities when legally required
• We may share information with game providers and live dealer partners strictly to the extent necessary for gameplay functionality
• We may transfer data to service providers who support our IT infrastructure, customer support and marketing operations

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal and regulatory obligations. Accounts inactive for 90 days may be classified as dormant, and we may close such accounts while retaining any remaining balance in accordance with our terms. We retain verification documents and transaction records for the period required under applicable anti-money laundering regulations.

Verification and Compliance

We may require verification at any time, including before processing a withdrawal. You must submit documents such as a valid government-issued photo ID, proof of residential address, and proof of ownership of your payment method within 30 days of our request. Where documents are not provided in time, we may restrict, suspend or close your account. We target completion of verification within 10 calendar days of receiving all documents, though complex or third-party checks may take longer. We withhold withdrawals until verification and compliance checks are completed.

Cookies

Here at HighSpin, we use cookies to operate our website, remember your session, analyse traffic and personalise your experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our HighSpin systems use encryption and secure storage for sensitive information, including identification documents and payment data. Despite our efforts, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

As HighSpin is operated by Costa Matrix Group LLC under a Costa Rica licence and serves international markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in place.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing
• You have the right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact us at support@highspin.com. Our VIP members can also reach out to vip@highspin.com for dedicated assistance.

Restricted Territories

We do not offer our services to residents of restricted countries, including the USA, Israel, and other jurisdictions listed in our terms. If you access HighSpin from a restricted territory using a VPN or similar tool, your account may be restricted or terminated, as the use of VPN is strictly prohibited on our platform.

Children's Privacy

Our services are strictly intended for individuals of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of HighSpin casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact our support team at support@highspin.com. Our HighSpin team is available 24/7 via live chat and e-mail to assist you with any privacy-related concerns.