Responsible Gaming at HighSpin

Our Commitment to Safer Play

Our HighSpin platform was created with player wellbeing as a core value, not an afterthought. We at High Spin work under our Costa Rica licence, and we take our obligations to protect players seriously, regardless of where you're playing from within our accepted markets. Our commitment includes:

• Providing free, easy-to-use self-control tools available directly from your account
• Restricting access to players from regions where our services are not permitted
• Verifying the age and identity of every player before withdrawals are released
• Training our customer support agents to recognise signs of problematic play
• Partnering with independent organisations that specialise in gambling support

We at HighSpin also prohibit the use of VPNs or other tools that mask a player's real location. This policy exists to protect both our platform and our players, ensuring that only eligible users in permitted markets can access our games. Accounts where IP overlap or location manipulation is detected may be restricted or closed, and we apply this rule without exception.

Tools to Help You Stay in Control

Our Vegas... sorry, our High Spin account dashboard gives you direct access to a range of settings that let you tailor your play to your own comfort level. We encourage every player, whether new or experienced, to explore these options and use them as needed.

Deposit Limits

You can set a daily, weekly or monthly deposit limit at any time. Once set, a limit cannot be increased immediately - any request to raise it will only take effect after a cooling-off period, giving you time to reconsider. Reducing a limit, however, takes effect right away.

Loss Limits

At HighSpin, we let you cap how much you're willing to lose over a set period. This helps you keep your gaming budget aligned with what you can comfortably afford, without any surprises.

Session Time Limits

Time can pass quickly when you're enjoying our games. That's why our HighSpin account settings allow you to set a maximum session length. Once your limit is reached, you'll be automatically logged out and reminded to take a break.

Reality Checks

We at High Spin also provide periodic pop-up reminders during play that show how long you've been active and how much you've wagered. These reality checks are a simple but effective way to stay aware of your activity in real time.

Time-Out

If you feel you need a short break, you can activate a time-out for a period ranging from 24 hours up to several weeks. During this time, your account will be temporarily suspended, and you won't be able to log in or receive marketing communications from us.

Self-Exclusion

For players who need a longer-term solution, our HighSpin self-exclusion tool allows you to close your account for six months, one year, or permanently. Once self-exclusion is activated, it cannot be reversed before the chosen period ends, even upon request. We at HighSpin will remove you from all promotional mailing lists and restrict access to your account for the full duration selected.

Recognising the Signs of Problem Gambling

We at HighSpin want players to be aware of the warning signs that gaming may be becoming a problem. If any of the following sound familiar, it may be time to use one of our responsible gaming tools or reach out for professional support:

• Spending more money or time on gaming than you originally intended
• Chasing losses by depositing again to try and win back money
• Neglecting work, relationships or responsibilities because of gaming
• Borrowing money or selling possessions to fund play
• Feeling anxious, irritable or guilty about your gaming habits
• Lying to friends or family about how much time or money is spent gaming

If you recognise any of these patterns in yourself or someone close to you, our High Spin support team is ready to listen and help you access the right tools or external resources.

Protecting Minors

Our HighSpin platform is strictly intended for adults only. We require every player to confirm they meet the minimum legal age before registering, and our verification process includes checks on government-issued identification to confirm age and identity. We strongly encourage parents and guardians to use parental control software on shared devices to prevent underage access to gambling websites, including ours.

New players can easily get started using our simple HighSpin login process, which also includes age and identity verification steps to keep our platform safe. We also invite players to explore our HighSpin bonus offers responsibly, keeping the tools above in mind while enjoying promotions.

External Support Organisations

We at High Spin recognise that sometimes independent, professional support is the best path forward. We encourage anyone who feels their gaming habits are becoming unmanageable to reach out to one of the following organisations, all of which offer free and confidential assistance:

• GamCare - support, information and advice for anyone affected by gambling
• BeGambleAware - resources, tools and treatment referrals for safer gambling
• Gamblers Anonymous - peer support groups for individuals seeking recovery
• GameStop - self-exclusion and support tools across multiple operators

These organisations operate independently from HighSpin and can provide confidential guidance regardless of which casino or platform you use.

How to Activate Responsible Gaming Tools

1. Log in to your High Spin account
2. Navigate to the Responsible Gaming section in your account settings
3. Choose the tool you'd like to use, such as deposit limits, time-outs or self-exclusion
4. Select your preferred duration or amount
5. Confirm your choice - some settings, like limit increases, will include a cooling-off period

If you need help at any stage, our HighSpin support team is available around the clock to guide you through the process.